End-User Support
Our helpdesk gives employees a friendly, knowledgeable point of contact for everyday IT issues. We resolve login problems, software glitches, email errors, and printing challenges quickly—often within minutes via remote access. When hardware failures or physical network issues occur, we dispatch on-site support across Calgary to get systems back online with minimal downtime.
Network Troubleshooting
Connectivity problems can grind business to a halt. We diagnose routers, switches, Wi-Fi access points, and VPN tunnels to restore reliable connections. Proactive monitoring helps catch bottlenecks and configuration errors before they cause interruptions, while regular updates keep firmware and firewalls secure.
System Maintenance
Technology needs care to remain stable. We handle scheduled patches, operating system updates, driver refreshes, and software upgrades in controlled, tested windows. Preventive maintenance reduces unexpected downtime and extends the lifespan of hardware. Our documentation ensures every device has a clear service history.
Cloud & Application Support
From Microsoft 365 and Google Workspace to CRMs, ERPs, and accounting platforms, we help users get the most out of their cloud apps. We resolve sync issues, permissions errors, and integration roadblocks, liaising with vendors when needed to save your staff hours of frustration.
Device Setup & Lifecycle
Onboarding new staff? Upgrading workstations? We provision laptops, desktops, and mobile devices with consistent configurations, security controls, and productivity tools. When equipment reaches end of life, we manage secure data wipes and environmentally responsible disposal while preparing replacements with minimal disruption.
Remote & On-Site Coverage
Many issues can be fixed remotely, but sometimes hands-on service is essential. Our hybrid support model combines both: fast remote troubleshooting when time matters, and professional on-site visits when hardware, cabling, or infrastructure needs attention. This balance ensures you always get the right support at the right moment.
Security & Protection
Every tech support plan includes security safeguards. We enforce strong passwords, enable multi-factor authentication, deploy endpoint protection, and configure safe backups. When suspicious activity occurs, we investigate quickly to reduce exposure and keep your systems secure.